Reservation / Terms & Conditions
On this page you will find the rules for booking a session at Magic Mirror, as well as payment terms, cancellations, rescheduling, and related conditions.
1. Introduction
These Reservation / Terms & Conditions govern the rules for booking a session at Magic Mirror, as well as payment terms, cancellations, rescheduling, and other related rules.
By making a reservation, the customer confirms that they have read and agree to these terms.
2. Operator
The studio is operated by:
Pavel Sliva
Business ID No.: 01266322
Krymská 30, Prague
E-mail: info@magicmirrorprg.cz
Phone: +420 775 486 642
3. Session Reservations
Session reservations can be made online through the booking system available on the Magic Mirror website.
A reservation becomes binding once the order is completed and the reservation fee has been successfully paid, unless stated otherwise.
4. Reservation Types and Prices
Magic Mirror offers standard reservations of the following lengths:
- 30 minutes
- 60 minutes
- 120 minutes
Reservation prices may vary depending on the day of the week and the current price list shown in the booking system.
5. Number of Guests
Each reservation package includes a certain number of people depending on the selected session length.
30 minutes
- 4 people are included
- the maximum number is 6 people
60 minutes
- 6 people are included
- the maximum number is 10 people
120 minutes
- 6 people are included
- the maximum number is 10 people
An extra charge of 500 CZK per additional person applies for each guest above the included number.
If the number of people exceeds the maximum limit for a standard reservation, an individual inquiry for a larger group or special reservation is required.
6. Payment
Standard reservations are paid in full in advance online.
A reservation is confirmed only after successful completion of payment.
Payment may be processed through external payment providers, such as Stripe, SumUp, or another similar payment service provider.
7. Cancellation and Rescheduling
Cancellation or rescheduling more than 48 hours before the session
The customer may cancel or reschedule the reservation no later than 48 hours before the start of the session.
If the reservation is cancelled in time, the paid amount may be refunded or the reservation may be moved to another date according to the option selected in the booking system.
Cancellation or rescheduling less than 48 hours before the session
If the reservation is cancelled less than 48 hours before the start of the session, no refund is available.
Rescheduling less than 48 hours before the session is not an automatic right, and the studio may allow it only in exceptional cases at its own discretion.
8. No-show and Late Arrival
If the customer does not arrive for the reservation without prior agreement, the reservation is forfeited without any right to a refund.
In the event of a late arrival, the session time cannot be extended. The reservation takes place within the originally booked time slot and ends according to the original schedule.
9. Gift Certificates Used for Reservations
If a reservation is paid for using a gift certificate, the separate Gift Certificate Terms also apply in addition to these terms.
If the customer cancels a reservation paid with a gift certificate more than 48 hours before the scheduled time, the certificate code may be reactivated.
If the reservation is cancelled less than 48 hours before the scheduled time, there is no automatic right to reactivation of the certificate. In justified cases, the studio may, at its own discretion, offer an alternative date.
10. Studio Rules, Order, and Cleanliness
If you plan to shoot in shoes, please bring a clean change of shoes intended only for the session. It is not possible to enter the photo area in wet, dirty, or outdoor footwear.
If you are coming with an animal, please make sure its paws are clean and dry.
The studio reserves the right to refuse service without refund if the customer or their guests violate the basic studio rules, especially if they enter the space in unsuitable, dirty, or wet footwear, bring an animal with dirty paws, behave in an inappropriate or aggressive way, or are under the influence of alcohol or other substances.
11. Liability for Damage
The customer is responsible for any damage caused to the studio equipment, backdrop, floor, or any other studio property.
In case of exceptional contamination or damage, the studio may require compensation for the actual damage caused.
For damage to the paper photo backdrop, compensation may be determined according to the extent of the damage, with a guideline amount of 300 CZK per running meter, including related replacement or delivery costs where appropriate.
12. Studio Responsibility
If the studio is unable to carry out the session for reasons on its side, the customer will be offered, depending on the circumstances:
- an alternative date,
- a rescheduled reservation,
- or a refund of the paid amount.
13. Events and Larger Groups
Reservations for larger groups, celebrations, company shoots, or other special occasions are handled individually through an inquiry.
Such reservations may not be subject to the same regime as standard online reservations, and their terms may be determined individually.
14. Personal Data Protection
Information about the processing of personal data is provided on the separate Privacy Policy page.
15. Final Provisions
The studio reserves the right to reasonably amend or update these terms.
The terms valid at the time the reservation is made are binding for the customer.
Contact
For reservations, gift vouchers, or questions about our terms, please email info@magicmirrorprg.cz or call +420 775 486 642.